🧳 Pensive Warranty Policy

At Pensive Luggage, we are committed to delivering high-quality products that last. This warranty outlines what is covered, what is not, and how you can make a claim if needed.

✅ Coverage

Pensive’s warranty covers manufacturing defects in materials and workmanship during the specified warranty period.

  • Defects in materials or production
  • Repairs and replacements at Pensive's expense
  • Return shipping costs to the customer

❌ Exclusions

This warranty does not cover:

  • Normal wear and tear
  • Misuse, neglect, or abuse
  • Damage from accidents, extreme temperatures, solvents, acids, or water
  • Damage caused by airline mishandling
  • Labor charges or work performed by unauthorized service providers

📝 How to Make a Claim

  1. Provide proof of purchase (e.g., receipt or warranty card)
  2. Submit a warranty claim form here
  3. Send the product to an authorized Pensive Service Center (if requested)
  4. Pensive will inspect the product and determine if the repair is covered

If the issue is determined to be a manufacturing defect, Pensive will cover the full cost of repair or replacement, and notify you of:

  • The repair timeline
  • Or shipment of a replacement product

ℹ️ Additional Information

  • Keep your warranty card and receipts safe — they’re required to process claims.
  • We recommend registering your product on our website to receive service updates or recall notices.
  • For support, contact our Customer Service Team:
    📧 support@pensiveluggage.co.uk

🔒 Limitations

  • This warranty is valid only for the original purchaser and is non-transferable.
  • Warranty coverage is limited to 12 months for clearance sale items.
  • Pensive reserves the right to modify the warranty policy at any time.

By following the steps above, you can ensure a smooth experience with your Pensive luggage warranty. We're here to help if something goes wrong — and to keep your travels worry-free.